International Outsourcing Service. Global Access to Elite Call Center Providers

International Outsourcing Service

A total customer service, client acquisition, technical support and BPO solution

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Deliverables

Some features of our solutions are as follows:

Single point of contact in North America for onshore or offshore service delivery
24X7 support services via telephone, e-mail, live chat
Highly qualified customer-focused agents specifically trained to support your customers
Proprietary ticket tracking which provides an easily accessible record of all current and past incidents
Vast experience with a focus on the technology sector
An ability to meet and exceed SLAs
Analysis and Reporting
Call Recording
High first call resolution
Skills-based routing
Specific skills delivery i.e. MCSE, Mechanical Engineers, Nurses, Accountants
IVR solutions and reporting
Onshore or offshore pricing models

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